Frequently Asked Questions

A:RanaXpress (Rana Company) is Sri Lanka's #1 cargo shipping service specializing in shipping products from India to Sri Lanka. We handle Amazon, Flipkart, Myntra, Boodmo, Nykaa, and all Indian store deliveries. Trusted by 10,000+ customers with 10+ years of experience.

A:Key differences: (1) We specialize ONLY in India-Sri Lanka shipping (2) Payment in Sri Lankan Rupees to SL bank - no international fees (3) No virtual address needed - simpler process (4) FREE consolidation & customs clearance (5) Local Sri Lankan phone support (6) 30-40% cheaper than competitors (7) We purchase products for you.

A:Yes! We are Sri Lanka specialists. We focus exclusively on shipping from India to Sri Lanka, which allows us to offer better prices, faster service, and expert knowledge of Sri Lankan customs regulations.

A:Yes! RanaXpress is a fully registered company in both Sri Lanka and India. We are licensed for international cargo operations, customs brokerage, and freight forwarding. All transactions are legal and tax-compliant with proper invoicing.

A:We have been operating for 10+ years, successfully delivering products from India to Sri Lanka. We've shipped for 10,000+ satisfied customers and handled 50,000+ packages safely.

A:Sri Lanka specialization, transparent LKR pricing (not USD), local phone support (+94-77-156-2476), free customs handling, no virtual address hassles, consolidation included free, payment to SL bank (no international fees), and 30-40% cost savings compared to other services.

A:No! Unlike other services, you don't need any account registration. Just send us product links via WhatsApp (+94-77-156-2476), get a quote, pay, and receive your products. It's the simplest process available.

A:Our customer support is available 24/7 via WhatsApp (+94-77-156-2476). Office hours are Mon-Sat: 9 AM - 6 PM (Sri Lanka time) for phone calls. Quotes and inquiries are answered within 30 minutes during business hours.

A:Yes! We have offices in Colombo, Sri Lanka and Chennai, India. Our Chennai warehouse receives all products from Indian stores, and our Colombo office handles final delivery to customers across Sri Lanka.

A:Absolutely! You're welcome to visit our Colombo office by appointment. Contact us via WhatsApp (+94-77-156-2476) to schedule a visit. We're happy to show you how we operate and answer all your questions in person.

A:Best way: WhatsApp at +94-77-156-2476 (24/7 responses). You can also call us, email contact@ranaxpress.com, or use the contact form on our website. WhatsApp gets the fastest response!

A:Yes! Our customer support team is fluent in English, Sinhala, and Tamil. Feel free to communicate in your preferred language via WhatsApp or phone.

A:Yes! We have 10+ years of operation, 10,000+ satisfied customers, 4.8/5 star ratings, registered in both SL and India, full customs licensing, transparent pricing, and thousands of successful deliveries. Check our Google Reviews and social media testimonials!

A:Yes! We can connect you with existing customers who've used our service. We also have 500+ reviews on Google, Facebook testimonials, and Instagram posts from happy customers. Just ask!

A:We take complaints seriously! Contact our customer service via WhatsApp (+94-77-156-2476) or email. We respond within 24 hours and resolve 95% of issues within 48 hours. Customer satisfaction is our top priority.

A:Refund policy: (1) If we cancel order - full refund (2) If product arrives damaged due to our packaging - full refund (3) If product never arrives due to our error - full refund (4) If you change mind after payment - processing fees apply. Refunds processed within 7 days.

A:Yes! We offer business accounts for companies importing from India regularly. Benefits include bulk discounts, credit terms, priority handling, dedicated account manager, and monthly invoicing. Contact us for business rates.

A:Yes! We handle both personal and commercial shipments. For business cargo, we provide proper commercial invoices, customs documentation for resale, and can handle larger volumes. Bulk discounts available for regular business customers.

A:No membership fees ever! You only pay for actual shipping. No monthly subscriptions, no annual fees, no registration charges. Pay only when you ship.

A:Not currently, but WhatsApp is our primary communication platform which works like an app! Save our number (+94-77-156-2476), send product links, track orders, get quotes - all via WhatsApp. It's simple and convenient.

A:Simple 5-step process: (1) Browse Indian stores and select products (2) Send us product links via WhatsApp (3) Get instant quote in LKR (4) Pay to our SL bank and we order products (5) Products shipped from our Chennai warehouse and delivered to your Sri Lankan doorstep. Average time: 5-7 days air, 45 days sea.

A:No! That's the beauty of RanaXpress. Unlike Shoppre or other services, you don't need any virtual address. We handle everything. Just send us product links and we take care of the rest.

A:Super easy! (1) Find products on Amazon.in, Flipkart, Myntra, etc. (2) Copy product links (3) Send links via WhatsApp to +94-77-156-2476 (4) Mention quantity, size, color (5) We send quote within 30 mins (6) Pay to confirm (7) Done! We handle everything else.

A:Yes! This is our specialty. We purchase products from Indian stores on your behalf. You don't need Indian credit cards, virtual addresses, or accounts. We buy, receive, package, and ship to Sri Lanka.

A:No! Don't buy yourself. Just send us the product links. We'll add it to your quote, you pay us the total (product + shipping), and we purchase from the store. This way we ensure products arrive at our warehouse correctly.

A:If product is out of stock when we try to order: (1) We immediately inform you via WhatsApp (2) Suggest alternative products (3) Or refund that product's cost (4) You can choose another product or proceed with partial order.

A:Yes, but only BEFORE we purchase from the store. Once payment confirmed, you have ~2-3 hours to modify. After we've ordered from Indian store, changes aren't possible. Contact us immediately if you need changes.

A:Within 15-30 minutes: (1) We check product availability (2) Calculate weight & shipping cost (3) Add product price in LKR (4) Send you complete quote via WhatsApp (5) Include shipping options (air/sea) (6) You confirm and pay to proceed.

A:Shipping cost = Product Weight (kg) × Rate per kg. Rates: Books 450 LKR/kg (sea) to 2,500 LKR/kg (air), Fashion 600-2,500 LKR/kg, Electronics 900-3,000 LKR/kg, Auto Parts 1,300-3,500 LKR/kg, Cosmetics 1,300-3,800 LKR/kg. Heavier items have volume-weight calculations.

A:Yes! We send complete quote with breakdown: (1) Product costs in LKR (2) Shipping cost based on weight (3) Customs clearance (FREE) (4) Any additional charges (5) Total amount. You approve before paying.

A:Immediately after payment confirmation: (1) Invoice sent to WhatsApp/Email (2) We order products from Indian store (3) Order confirmation shared with you (4) Products delivered to Chennai warehouse in 2-3 days (5) Photos sent for quality check (6) Shipped to Sri Lanka (7) Tracking number provided.

A:Products are ordered within 1-2 hours of payment confirmation (during business hours). If payment received after hours, ordered first thing next morning. You get order confirmation with details.

A:Yes! Once products arrive at our Chennai warehouse, we send you photos via WhatsApp for approval. If anything looks wrong, we inform you immediately before shipping to Sri Lanka.

A:Absolutely! Every product undergoes quality inspection at our Chennai warehouse. We check for: (1) Correct item received (2) No damages (3) All accessories included (4) Seals intact (5) Proper functioning (electronics). Photos sent to you.

A:Yes! We professionally repackage for international shipping: (1) Remove unnecessary retail packaging (2) Bubble wrap fragile items (3) Waterproof covering (4) Secure carton boxing (5) Proper labeling. This protects your products during transit.

A:Yes, if you specifically request original packaging, we can keep it. However, retail packaging adds weight and shipping cost. For expensive items (phones, electronics), we recommend keeping original box for warranty.

A:Once shipped, we provide: (1) Tracking number via WhatsApp (2) Carrier tracking link (3) Estimated delivery date (4) Regular updates at each stage (5) Notification when cleared customs (6) Final delivery confirmation. You can also message us anytime for status!

A:Yes! You receive WhatsApp updates when: (1) Payment received (2) Products ordered (3) Arrived at Chennai warehouse (4) Quality check complete (5) Shipped to SL (6) In transit (7) Customs clearance done (8) Out for delivery (9) Delivered successfully.

A:If delays occur (rare), we inform you immediately with: (1) Reason for delay (2) Expected new timeline (3) Regular updates. Common delay reasons: customs inspection (1-2 days), flight delays (rare), extreme weather. We compensate for delays caused by us.

A:Yes! Consolidation is FREE. If you order from multiple stores (Amazon + Myntra + Boodmo), we receive all packages at Chennai warehouse, combine into one shipment, and ship together. This SAVES you money on shipping costs!

A:We can hold packages at Chennai warehouse for up to 30 days FREE. This gives you time to accumulate multiple orders. After 30 days, storage fee of 100 LKR per week applies (or ship immediately).

A:Yes! If you have multiple items, you can choose: (1) Ship all together (consolidation - saves money) (2) Ship urgently needed items first via air, rest via sea (3) Ship to different addresses in SL. Just tell us your preference!

A:Upon arrival in Colombo: (1) We clear customs (all paperwork handled) (2) Notify you package cleared (3) Offer pickup or delivery options (4) If delivery selected, dispatched via local courier (5) Delivered to your doorstep (6) You inspect and sign.

A:If you need to return/exchange products to Indian stores, yes! We arrange pickup from your SL location, ship back to India, process return, and send replacement or refund. Return shipping charges apply (same as forward rates).

A:Yes! During order placement, you can specify: (1) Alternate receiver name (2) Their phone number (3) Their address. Receiver must show ID and sign for package. Gift deliveries also welcome!

A:Shipping rates in LKR per kg: Sea Cargo (45 days) - Books: 450, Fashion: 600, Electronics: 900, Auto Parts: 1,300, Cosmetics: 1,300. Air Cargo (5-7 days) - Books: 2,500, Fashion: 2,500, Electronics: 3,000, Auto Parts: 3,500, Cosmetics: 3,800. Volume-weight for large packages.

A:NO hidden fees! Our quote includes EVERYTHING: (1) Product cost (2) Shipping cost (3) Customs clearance (FREE) (4) Packaging (FREE) (5) Quality check (FREE) (6) Tracking (FREE). Only additional charge is local courier delivery in SL if you choose home delivery (500-1,500 LKR).

A:Customs CLEARANCE (our service) is FREE. However, customs DUTY (government tax) is NOT included and depends on product type. Most personal items under 50,000 LKR have minimal duty. We inform you of any duty charges before you pay.

A:We charge in Sri Lankan Rupees (LKR) only! This is a huge advantage - no currency conversion losses, no USD credit card hassles, no international transaction fees. Pay directly to our Sri Lankan bank account.

A:Yes! Consolidation is 100% FREE at RanaXpress. Order from 10 different stores, we combine all into one shipment at no extra charge. This is a paid service at other companies but FREE for you!

A:Money-saving tips: (1) Consolidate multiple orders (2) Choose sea cargo for non-urgent items (3) Remove unnecessary packaging (4) Order items together not separately (5) Use our bulk discount for 20kg+ (6) Avoid heavy products when possible (7) Shop during our promotional periods.

A:Sea cargo is 50-70% cheaper but takes 45 days. Air cargo is faster (5-7 days) but costs more. Best strategy: Ship urgent items via air, heavy/bulk items via sea, or consolidate and use sea for maximum savings.

A:Yes! Bulk discounts: 5-10kg: 10% off shipping, 10-20kg: 15% off, 20kg+: 20% off shipping. For business customers ordering regularly, special rates available. Contact us for bulk pricing!

A:Sri Lankan payment methods: (1) Bank transfer to our SL account (any bank) (2) Online banking (3) Mobile banking apps (Sampath, Commercial, BOC, etc.) (4) Cash deposit at bank branches (5) For repeat customers: Payment on delivery (POD) available.

A:Currently we accept SL bank transfers/deposits. Credit card payment coming soon! However, bank transfer is better - no credit card fees, no USD conversion charges, instant confirmation. Just transfer from your mobile banking app!

A:We prefer SL bank transfers (best rates, no fees). For overseas Sri Lankans, we can accept: (1) International wire transfer (2) Wise/TransferWise (3) PayPal (fees apply) (4) Have family in SL pay locally. Contact us for international payment options.

A:No strict minimum, but we recommend orders above 3,000 LKR total to make shipping economical. For very small items (under 1kg), shipping cost might be higher than product value. We'll advise if that's the case!

A:No maximum! We handle orders from 5,000 LKR to 5,00,000 LKR+. For high-value shipments (100,000 LKR+), we recommend insurance (2% of product value). We've successfully shipped electronics, jewelry, auto parts worth lakhs.

A:Basic coverage included FREE (up to 50,000 LKR). Additional insurance optional: 2% of declared value. Highly recommended for: Electronics, jewelry, fragile items, high-value products. Insurance covers loss/damage during shipping.

A:If actual weight is LESS: We refund the difference. If actual weight is MORE: We inform you before shipping - you can (1) Pay difference (2) Remove some items (3) Cancel that product. We always verify weight with photos before charging extra.

A:Small/dense items: Actual weight. Large/light items: Volumetric weight (Length x Width x Height / 5000 for air, / 6000 for sea). We calculate both and charge whichever is higher (industry standard). We inform you in the quote.

A:Colombo pickup: FREE. Home delivery charges: Colombo: 500-800 LKR, Suburbs: 800-1,200 LKR, Outstation (Kandy, Galle, etc.): 1,000-1,500 LKR, Remote areas: 1,500-2,000 LKR. Exact charge mentioned in quote based on your address.

A:Yes! Loyalty rewards: (1) 10% off on 5th shipment (2) 15% off on 10th shipment (3) Birthday month discount (4) Referral credits (5) Early access to sales. Plus, we remember your preferences to make future orders easier!

A:Regular promotions: (1) Avurudu sale (April) - 20% off (2) Black Friday (Nov) - 25% off (3) Monthly flash sales (4) First-time customer offers (5) Referral bonuses. Follow us on Facebook/Instagram for latest offers!

A:Average savings: 30-40% compared to Shoppre, Shiprocket, other international forwarders. Example: 5kg fashion order - RanaXpress: 3,000 LKR, Shoppre: 4,500 LKR, Others: 5,000 LKR. You save 1,500-2,000 LKR per shipment! Plus no virtual address fees.

A:Air Cargo: 5-7 days total (2-3 days India store → Chennai + 1 day processing + 1 day flight + 1-2 days customs & SL delivery). Sea Cargo: 45 days total. Express Air (available): 3-4 days for urgent orders (premium rates).

A:Yes! Once shipped, you get tracking number and can track: Chennai warehouse → In transit → Colombo port/airport → Customs clearance → Out for delivery. We also send WhatsApp updates at each stage automatically.

A:Yes! We deliver to ALL cities, towns, and villages across Sri Lanka: Colombo, Kandy, Galle, Jaffna, Negombo, Matara, Trincomalee, Batticaloa, Anuradhapura, Polonnaruwa, Kurunegala, Ratnapura, and everywhere else. If local courier can reach, we deliver!

A:If you're not home: (1) Courier calls you first (2) Leaves delivery note (3) Re-attempts next day (4) You can request specific delivery time (5) Or pickup from courier depot (6) Or change delivery address. We coordinate with you via WhatsApp throughout.

A:Yes, but only BEFORE customs clearance in SL. Once in transit to customs or after clearance, address changes are limited. Contact us immediately via WhatsApp if address needs changing - we'll do our best to accommodate!

A:Once customs cleared, Colombo deliveries can be same-day! If clearance completes morning, delivery by evening. However, customs clearance takes 1-2 days usually. So from landing in Colombo → delivery = 1-3 days typically.

A:After 3 failed delivery attempts: (1) Package held at Colombo office for 7 days (2) You can pickup for FREE (3) Or reschedule delivery (may have small charge) (4) After 7 days, return shipping charges apply. We call you to avoid this!

A:Absolutely! Colombo office pickup is FREE and fastest option. Once customs cleared, you get WhatsApp notification - visit our office with ID, collect your package same day. Office hours: Mon-Sat 9 AM - 6 PM.

A:Local courier deliveries: Mon-Sat only (some areas Mon-Fri). No Sunday/Poya day deliveries by couriers. However, Colombo office pickup available 7 days if you make appointment via WhatsApp!

A:We can request preferred delivery date/time with courier, but cannot 100% guarantee specific time slots. Best option: Track package, when 'out for delivery', call courier directly (we share their number) and coordinate timing.

A:Receiver must show valid ID: NIC, Driving License, or Passport. Name should match order details or be listed as alternate receiver. For office deliveries, company letter acceptable.

A:Yes, signature required for all deliveries. This protects you - ensures correct person received package. If someone else receiving on your behalf, mention their name during order - they'll sign.

A:Yes! Always inspect before signing: (1) Check outer box condition (2) Open and verify contents match invoice (3) Check for visible damages (4) Test electronics if possible (5) If any issue, note on delivery receipt and inform us immediately via WhatsApp.

A:If damage noticed on delivery: (1) Note on courier receipt (2) Take photos/video (3) Don't refuse package (4) Contact us immediately (5) We file insurance claim (6) Replacement or refund within 7-10 days. Our packaging is excellent so damage is very rare!

A:Express Air Cargo: 3-4 days door-to-door (Chennai → Colombo → Your address). Premium rates apply. Available for urgent orders like gifts, time-sensitive items, emergency parts. Contact us for express pricing!

A:We ship: Electronics (phones, laptops, cameras), Fashion (clothes, shoes, accessories), Cosmetics (makeup, skincare), Auto parts (car/bike parts), Books, Toys, Home appliances, Sports equipment, Baby products, Health supplements, Jewelry, Craft supplies - basically MOST consumer products!

A:Yes! We specialize in Boodmo auto parts. We've shipped thousands of car/bike parts: brake pads, air filters, headlights, bumpers, engines parts, suspensions, wheels - everything. Boodmo shipping: Sea 1,300 LKR/kg, Air 3,500 LKR/kg. Perfect for Sri Lankan garages and car owners!

A:Yes! Electronics shipped regularly. Phones, laptops, cameras, headphones, smartwatches, gaming consoles, tablets all OK. We recommend: (1) Insurance for high-value items (2) Keep original packaging (warranty) (3) Air cargo for safety (4) Proper customs declaration.

A:Yes, cosmetics and perfumes allowed! However: (1) Must be in original sealed bottles (2) Max 100ml per perfume bottle (air cargo) (3) Total liquid limit 1L per shipment (air) (4) Sea cargo more flexible with liquids. Nykaa orders shipped daily!

A:CANNOT ship: Weapons/firearms, Drugs/narcotics, Flammable liquids (petrol, thinner), Lithium batteries (loose), Counterfeit products, Explosives, Live animals/plants, Perishable food, Tobacco products (without license), Alcohol. Everything else - ASK US!

A:Yes! Heavy items up to 500kg can be shipped via sea cargo. Furniture, machinery, large auto parts, gym equipment all OK. Sea cargo rates make heavy items affordable: 450-1,300 LKR/kg. We handle loading, container shipping, customs, delivery!

A:Packaged, non-perishable food items OK: Snacks, chocolates, spices, dry foods, supplements, protein powders. NOT allowed: Fresh fruits, vegetables, meat, dairy, anything perishable. Food items need proper customs declaration - we handle this.

A:Personal use medicine allowed (up to 3 months supply). Need: (1) Prescription or doctor's note (2) Original packaging (3) Proper declaration. Health supplements (protein, vitamins) freely allowed. Large quantities need import permit. Consult us for specific medicines!

A:Yes, jewelry allowed! However: (1) Must declare accurately (customs duty applies) (2) Insurance HIGHLY recommended (3) Keep invoices (4) Customs may inspect (5) Gold above certain value needs permits. Best for fashion jewelry, silver, costume jewelry. Consult us for gold shipping!

A:Yes! Genuine branded products from authorized Indian stores (Amazon, Flipkart) are perfectly legal. We ship: Apple products, Nike shoes, Adidas, Samsung, Sony, all major brands daily. Just make sure you're buying from legitimate sellers!

A:Air Cargo: Max 100cm x 100cm x 100cm per package (larger items need split or sea cargo). Sea Cargo: No practical size limit - we've shipped car engines, furniture, machinery! If it fits in container, we ship it. For large items, contact us for custom quote!

A:Air Cargo: Max 50kg per package (can split larger orders). Sea Cargo: Up to 500kg+ per shipment. No minimum weight. Very heavy items (100kg+) best via sea cargo for cost savings.

A:Yes! We specialize in fragile items: Glass products, ceramics, electronics, showpieces. Our packaging process: (1) Bubble wrap layers (2) Foam inserts (3) Cardboard separators (4) 'FRAGILE' labeling (5) Double boxing for extra protection. Damage rate under 1%!

A:Yes! Gift shipments handled carefully. If you want recipient to get gift-wrapped: (1) Order gift wrapping from Indian store (2) We keep it intact (3) Deliver to recipient. We can also add gift note from you. Perfect for birthdays, anniversaries, surprises!

A:Top 5: (1) Myntra fashion (clothes, shoes, bags) - great prices vs SL (2) Boodmo auto parts - huge savings (3) Nykaa cosmetics - brands not available in SL (4) Amazon electronics - phones, earbuds, gadgets (5) Flipkart appliances. Fashion and auto parts are #1!

A:Yes! Amazon.in is our most popular store. We ship thousands of Amazon orders monthly. Just don't checkout yourself - send us product links, we order from our Indian account, receive at Chennai, ship to you. You save on shipping vs Amazon Global!

A:Flipkart doesn't ship to SL, but we do it for you! Process: (1) Browse Flipkart.com (2) Select products (3) Send us links via WhatsApp (4) We quote in LKR (5) You pay us (6) We order and ship to SL. Super simple!

A:Absolutely! Myntra is HUGE for Sri Lankan customers. Trendy fashion at low prices, brands not available in SL, frequent sales. We ship Myntra daily. Fashion shipping: Sea 600 LKR/kg (45 days), Air 2,500 LKR/kg (5-7 days). Massive savings vs SL prices!

A:Yes! Boodmo specialist. We ship car/bike parts daily: TATA, Maruti, Mahindra, Hyundai, Honda, Toyota, BMW - all brands. Rates: 1,300 LKR/kg sea (45 days) or 3,500 LKR/kg air (7 days). Way cheaper than buying in SL! See our Boodmo guide blog.

A:Yes! Consolidation FREE. Order from 5 different stores, we receive all at Chennai warehouse, combine into one box, ship together. This SAVES you money vs separate shipments. We consolidate daily for customers!

A:If product has issue: (1) Contact us immediately (2) We arrange return shipping to India (3) Process return with Amazon (4) Get refund or replacement (5) Ship replacement to you. Return shipping charges apply. Better to inspect at our warehouse before SL shipping!

A:Amazon gift cards won't work for our process (we order from our account). However, if you have gift cards, you CAN checkout yourself, ship to our Chennai address (we provide), we receive and forward to SL. Tell us if you prefer this method!

A:Yes! When you order during Indian sales (Diwali, Republic Day, Amazon Prime Day, Flipkart Big Billion), you get SALE prices! We order at the discounted price + our shipping. Huge savings possible. Follow our social media for sale alerts!

A:Yes! Beyond Amazon/Flipkart/Myntra, we can order from: Nykaa, Ajio, Snapdeal, Shopclues, Boodmo, FirstCry, Pepperfry, ANY Indian website that delivers to our Chennai address. If website doesn't accept our address, we use alternatives!

A:Easy! (1) Open Amazon.in/Flipkart/Myntra on phone/computer (2) Search for product (3) Open product page (4) Click 'Share' button (mobile) or copy URL from browser (5) Paste link in WhatsApp to +94-77-156-2476 (6) Done! We handle rest.

A:YES! Customs clearance included FREE in all our shipments. We prepare documents, submit to customs, handle inspections, pay duties (if applicable - you reimburse), clear packages, arrange delivery. You don't touch customs ever!

A:We prepare: (1) Commercial invoice (2) Packing list (3) Bill of lading/Airway bill (4) Product descriptions (5) Value declaration (6) Your ID copy (7) Import license (if needed). You just provide your NIC copy once - we handle all paperwork!

A:Depends on product type and value. Personal items under 50,000 LKR usually minimal duty. Electronics, cosmetics have duties (10-30%). We inform you BEFORE shipping if duty applicable. Duties paid to customs (via us), not our charges.

A:Customs duty = (Product Value + Shipping + Insurance) × Duty % × Exchange Rate. Different products have different rates. Example: Electronics ~15%, Cosmetics ~25%, Auto Parts ~10%, Fashion ~15%. We calculate and inform you exact amount before shipping.

A:We declare correct values (legal requirement). However, legal duty optimization: (1) Proper product classification (2) Personal use declaration (3) Gift declarations (if genuine) (4) Split shipments under thresholds. We maximize savings legally, never undervalue illegally!

A:Random inspections normal. If selected: (1) Customs opens package (2) Verifies contents match documents (3) May ask questions (we answer) (4) Takes 1-2 extra days (5) Package resealed and released. Our accurate documentation ensures smooth clearance!

A:Personal items: NO license needed (small quantities). Commercial imports: License needed for certain products (food, medicine, electronics in bulk). We guide you. For personal use orders, 99% don't need licenses. We handle everything!

A:Rare! Rejections only for: (1) Prohibited items (weapons, drugs) (2) Wrong documentation (we prevent this) (3) Counterfeit goods (4) No import license (when required). Our expert documentation prevents rejections. 99.5% clear successfully!

A:Typical clearance: 1-2 days. If delayed: (1) We follow up daily (2) Provide additional documents if requested (3) Keep you updated (4) Usually resolved in 3-5 days maximum. Long holidays (Avurudu, New Year) may cause 2-3 day delays.

A:Yes! Proper tax invoice for every shipment with: (1) Company registration details (2) Your details (3) Product breakdown (4) Shipping charges (5) Customs duties (6) Total amount (7) Payment details. Important for business purchases and records!