Terms of Service

Introduction

Welcome to Rana Xpress International Pvt Ltd (India) and Xpress Cargo & Freight Forwarding Pvt Ltd (Sri Lanka). These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

Our Services

We provide cargo and freight forwarding services between India and Sri Lanka, including:

• Cargo shipping and logistics
• Product sourcing from India
• Customs clearance and documentation
• Import/export services
• Distribution and delivery in Sri Lanka

User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Comply with all applicable laws and regulations
• Not ship prohibited or restricted items
• Pay all fees and charges on time
• Properly package and label shipments
• Provide necessary documentation for customs clearance

Prohibited Items

We do not accept shipments containing:

• Hazardous materials and dangerous goods
• Illegal drugs and controlled substances
• Weapons and ammunition
• Perishable items without proper arrangements
• Items prohibited by customs regulations
• Counterfeit or pirated goods

Pricing and Payments

Service fees are based on weight, dimensions, destination, and service type. All prices are quoted in applicable currency and may change without notice. Payment is due as agreed upon in the service contract or quotation.

Liability and Insurance

Our liability is limited to the terms specified in your service agreement. We recommend obtaining cargo insurance for valuable shipments. We are not liable for delays caused by customs, weather, or other factors beyond our control.

Privacy and Data Collection

Cancellation and Refunds

Cancellation policies vary by service type. Refunds are processed according to our cancellation policy and may be subject to processing fees. Please contact us for specific cancellation terms.

Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through negotiation first. If unresolved, disputes will be subject to the jurisdiction of courts in Chennai, India or Colombo, Sri Lanka as applicable.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website and become effective immediately upon posting.

Contact Information